Updated April 12, 2021

If you ever run into technical issues during Online Tutoring, here are some steps to take:

1

Use the StudyGate Equipment Test to test your computer, microphone, and webcam. It will let you know exactly what isn’t functioning properly so you can take steps to fix it.

2

Close all your open browser windows, then reopen StudyGate in only one window.

3

Use StudyGate in Google Chrome. You’ll get the best results if you’re using the the latest version of Chrome.

4

Clear the cache in your browser.

5

Give audio and video permission to your browser so that it is allowed to access StudyGate.

You tried all that and things still aren’t working..

If you are still having technical difficulties, please email <[email protected]> with the full details of the issue (including screenshots).