Updated December 29, 2022

If a student disputes the answer, it is the tutor’s responsibility to resolve. Here is how to do that:

Message the student quickly

Find out what went wrong and how to fix it. Once a dispute is filed, students typically want a refund or corrected answers with shown work. Students usually reject offers to do work for free in the future.

• It’s in the long-term interest of the account to consider the dispute in the framework of the refund policy.
• A preventive attitude will go a long ways to avoiding disputes in the first place. For more information:
  • Read this quick article to resolve programming disputes.
  • Check this article to avoid disputes in all categories.

Give the student a formal response

Formal responses come after the issue has been resolved with the student. We recommend using dispute chat scripts before and during the formal response offer. If the student receives no response within 72 hours, the question will be sent to StudyGate for review. There are two kinds of responses.

Response #1: Offer a settlement

This is the most common path for a dispute. Briefly state why you’re refunding and how much money you want to refund.

Response #2: Submit a justification

Less common, the justification should explain why the dispute should be resolved with full payment issued to the tutor. See below for an example:

• Hello, with respect to Q10012345 which was posted on 10/14/2022 at 9PM my local time time whose deadline was 12 hours. I submitted and delivered the assignment in 4 hours on 10/15/2022 02:09 AM. The lecture notes you attached were also used for the answers for the attached questions. There was no external source for the assignment as we had discussed. For the first claim, if you look at page 2 of the document I attached (pdf or word) you can see the code snippet new_trees = log(trees), which is the log transform of the data variables. When we call the data frame (new_trees), it will show the log transform of the values, thus allowing us not to include the term log() in the next snippet. To confirm this please execute the RMD file that I initially attached with the word and pdf file. Secondly, Question 2 has part 1 (a – c) (done in page 5) and part 2 (d – f); done in page 5 – 6 and all has been attended to as required (in the attached document has been highlighted in yellow) and question 3 has a and b which has been attended to and highlighted in grey (page 7 and page 8). Third, for the detailed derivation of beta0 hat and beta1 hat in question 3, based on the lecture notes, has been shown in page 6 – 8 in the document I sent and attached has been highlighted blue for beta0 hat (page 6 -7) and green for beta1 hat (page 7). Please check the attached document and you will find all the details of assignment questions. Also attached is the word document I submitted earlier with highlights of the parts that were claimed as not attended to.

If you choose to submit a justification:

• Make sure your statement matches refund policy standards.
• Describe in matter-of-fact detail what happened and when.

What happens then?

The student will be able to review your response. If the response is accepted, the question will be resolved according to your proposal. If the justification is rejected, StudyGate administrators will resolve based on the refund policy. If the dispute is sent to the admin, the result will be either 0% or 100% depending on the nature of the complaint.